Our Privacy Commitment
Last Updated May 27, 2026
Privacy Policy for ClickRoam
At ClickRoam, we prioritize the privacy and security of your data. This Privacy Policy outlines how we collect, use, and protect the information you share with us while using our platform. By accessing or using ClickRoam, you agree to the practices described in this policy.
Data We Collect
Identity: Name and email.
Technical Identifiers: Your phone's IMEI, the eSIM EID, and the ICCID (unique SIM ID).
Usage: Data consumption rates and connection timestamps.
Affiliate Network Tracking & Performance Attribution
We participate in affiliate marketing programs, specifically the Awin Affiliate Network, to measure the performance of our marketing campaigns.
When you complete a transaction on our site, certain operational data points (such as your hashed Transaction ID, order value, and currency) are processed securely via our first-party infrastructure and transmitted to Awin via a secure server-to-server interface. This infrastructure ensures maximum data security by removing public third-party scripts from your browser session. No personally identifiable information (PII) like your name, billing address, or email is shared with our affiliate partners through this system. Data collection for these purposes is strictly bound by your consent preferences chosen via our on-site cookie banner.
This keeps your documentation strictly legally compliant, protects your tracking proxy from bot spam, and keeps your data pipeline accurate!
Why We Collect It
To provision your eSIM, prevent "SIM swap" fraud, and ensure your data plan doesn't run out mid-trip.
Third-Party Sharing
We share technical identifiers with our global network partners (MNOs) to activate your service, but we never sell your browsing history.
eKYC Compliance
In certain regions (e.g., Japan, Italy), we may be legally required to collect a copy of your passport or ID for local government registration.
User Rights Regarding Personal Data
At ClickRoam, we prioritize transparency regarding user rights related to personal data. Users have the right to access, rectify, or delete their personal information held by us. This commitment ensures that users are informed about their data and can exercise control over it.
In addition to access and deletion rights, users can also object to the processing of their data under certain conditions. We encourage users to reach out to our support team for any inquiries or to initiate requests regarding their personal data, ensuring a straightforward process to uphold their rights.
Data Security Measures
ClickRoam employs robust security measures to protect user data from unauthorized access and breaches. Our security protocols include encryption, secure data storage, and regular security audits to ensure that user information remains confidential and secure.
Additionally, we provide training to our staff on data protection practices and implement strict access controls. These measures are part of our ongoing commitment to safeguarding user privacy and maintaining trust in our services.
Compliance with Global Privacy Regulations
ClickRoam is dedicated to complying with global privacy regulations, including GDPR in Europe and CCPA in California. This compliance ensures that our data handling practices meet the highest standards of user privacy and protection.
We regularly review and update our policies to reflect changes in legislation and best practices. By adhering to these regulations, we aim to provide users with confidence in our commitment to their privacy and the security of their personal data.
Contact Us for Privacy Concerns
If you have any questions or concerns regarding our privacy practices, ClickRoam encourages users to reach out directly. Our dedicated support team is available to assist with inquiries related to data collection, usage, and user rights.
We value user feedback and strive to address any concerns promptly. Users can contact us via email or through our website's support channels, ensuring that their privacy concerns are heard and addressed effectively.